Last Updated: February 27, 2026

1. Introduction

At Hakka Guelph ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website, use the Hakka Guelph mobile app (the "App"), or dine at our restaurant.

2. Information We Collect

We collect information that helps us provide a better dining experience:

• Personal Identifiers: Name, email address, phone number, and physical address (for delivery).

• Order History: Details of the dishes you’ve ordered and your dining preferences (e.g., spice levels).

• Payment Information: Processed securely through third-party providers (e.g., Wix Payments, Stripe). We do not store your full credit card numbers.

• App Usage & Device Data: IP address, device type, and operating system to ensure the App runs smoothly.

• Location Data: If you opt-in via the App, we collect your GPS location to show you the nearest restaurant or provide accurate delivery times.

3. How We Use Your Information

We use your data to:

• Process and fulfill your food orders.

• Manage our Loyalty Rewards Program.

• Send push notifications for order updates or "App-Only" specials (if you have opted in).

• Improve our menu based on popular items and customer feedback.

• Comply with Canadian tax and legal requirements.

4. Disclosure to Third Parties

We do not sell your personal information. We only share data with trusted partners necessary for our operations:

• Service Providers: Wix (for website/app hosting) and payment processors.

• Delivery Partners: Third-party drivers if you choose delivery.

• Legal Requirements: If required by Canadian law or to protect our rights.

5. Your Rights & Choices

Under PIPEDA, you have the following rights:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You can ask us to update incorrect information.

• Deletion: You can request that we delete your account and personal data, subject to certain legal retention requirements.

• Opt-Out: You can turn off location tracking in your phone settings or unsubscribe from marketing emails at any time.

6. Data Security

We use industry-standard encryption and security measures provided by Wix to protect your data. However, no method of transmission over the internet is 100% secure.

7. Contact Us

If you have any questions about this policy or wish to exercise your data rights, please contact our Privacy Officer at:

 

Hakka Guelph 

20 Wyndham St N

Guelph, ON N1H 4E5

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Email: info@hakkaguelph.ca

Phone: 548-988-7000