Terms and Conditions

Welcome to the Hakka Guelph website and mobile application. By accessing or using our digital platforms, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.

1. Services Provided

Hakka Guelph provides an online platform for users to view our menu, place orders for pickup or delivery, book reservations, and participate in loyalty programs. We reserve the right to modify or discontinue any service or menu item at any time without notice.

2. User Accounts

To use certain features (like saved orders or loyalty points), you may be required to create an account.

• You are responsible for maintaining the confidentiality of your account credentials.

• You agree to provide accurate, current, and complete information during the registration process.

• Hakka Guelph reserves the right to terminate accounts that violate these terms or engage in fraudulent activity.

3. Ordering and Payment

• Pricing: All prices are listed in Canadian Dollars (CAD) and are subject to applicable taxes (HST).

• Accuracy: While we strive for accuracy, errors in pricing or descriptions may occur. We reserve the right to correct these errors even after an order has been placed.

• Payment: Payments made through the app or website are processed via secure third-party providers. By placing an order, you represent that you have the legal right to use the chosen payment method.

4. Pickup and Delivery

• Estimated times for pickup or delivery are projections and not guarantees. External factors like traffic or high kitchen volume may cause delays.

• For delivery orders, please ensure a safe and accessible drop-off point is provided.

5. Intellectual Property

All content on this website and app—including logos, text, images of our dishes (like our momos), and software—is the property of Hakka Guelph and is protected by Canadian copyright and trademark laws. You may not reproduce or distribute any content without our express written permission.

6. User Conduct

Users agree not to:

• Use the platform for any unlawful purpose.

• Attempt to interfere with the security or functionality of the website or app.

• Post false or defamatory reviews or content.

7. Limitation of Liability

To the maximum extent permitted by law, Hakka Guelph shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our digital platforms, including but not limited to technical errors or service interruptions.

8. Privacy Policy

Your use of our platforms is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with Ontario privacy regulations.

9. Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes arising from these terms shall be resolved in the courts located in Guelph, Ontario.

10. Contact Us

If you have any questions regarding these Terms, please contact us at: Hakka Guelph Guelph, Ontario